Return Eligibility

At DAIKCELL, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, you may request a return within 30 days from the date you purchased. Note: The 30-day return window is only for those customers who purchase products directly from our website, subject to the following terms and conditions.

Conditions for Return

To be eligible for a return, the product must meet all of the following requirements:

• The return request must be submitted within 30 days of the purchase date.
• The product must be unused, uninstalled, and free from any signs of wear, damage, misuse, or alteration.
• The product must be returned in its original packaging, including all protective materials.
• All accessories, user manuals, warranty cards, cables, connectors, and any complimentary items supplied with the product must be returned.
• The original invoice, order confirmation, or valid proof of purchase must be provided to process the return.
• The serial number, barcode, warranty label, and security seals (if applicable) must remain intact and untampered.
• The returned product will be inspected by our Quality Control (QC) team before the return is approved. 

Return Request Process

1. Contact our customer support team within 30 days of purchase if you have any issue with the product.
2. Provide your order number, invoice, and the reason for the return.
3. Our support team will review your request and provide return instructions if your request is approved.
4. Once the returned product is received and passes quality inspection, the refund or replacement process will be initiated as per our policy.
5. Read our technical visit coverage & annexure A 

Change of Delivery Address

• Customers are requested to verify the delivery address before placing the order.
• If a request to change the delivery address is made after the order has been dispatched, the request will be processed only if the courier service permits address modification.
• Any additional courier, rerouting, or handling charges incurred due to the address change shall be borne entirely by the customer.
• Address changes cannot be guaranteed once the shipment is in transit.

Order Cancellation After Dispatch

• Orders cancelled after they have been dispatched from our warehouse will be treated as post-dispatch cancellations.
• In such cases, the actual courier charges, return shipping charges, and any applicable handling charges will be deducted from the refund amount.
• If the shipment is returned to us because the customer refuses delivery or is unavailable to receive the package, the applicable shipping and return freight charges will also be deducted from the refund.

Non-Returnable Situations

Returns may not be accepted under the following circumstances:

• Products that have been used, installed, damaged, or modified by the customer.
• Products returned without original packaging or missing accessories.
• Products with missing or tampered serial numbers, warranty stickers, or security seals.
• Returns requested after the 30-day return period.
• Products damaged due to improper installation, misuse, negligence, electrical faults, voltage fluctuations, overloading, accidents, or unauthorized repairs.
• Customized, special-order, or made-to-order products, unless they are received in a damaged or defective condition.
• The seal must be intact. If it is broken or opened, the return will not be accepted.

Important Notes

• Approval of a return request does not guarantee a refund until the product successfully passes our quality inspection.
• DAIKCELL reserves the right to reject any return that does not comply with this Return Policy.
• Refunds, if approved, will be processed through the original payment method or any other approved method within the applicable processing timeline.

Upgrade Policy

Product upgrades are permitted only for items purchased through our official website. Upgrade requests are allowed strictly within the same product category.

 ➤ Upgrade Fee Structure

Upgrade requests within the same product category will be processed as per the following charges, calculated on the original product value:

• 0–3 months from the date of purchase: 15% of the product value.

• 3–6 months from the date of purchase: 25% of the product value.

Upgrade requests beyond 6 months from the date of purchase will not be eligible.

Warranty Terms and Conditions

Daikcell India Pvt. Ltd. provides a limited warranty for a period of five (5) years from the date of delivery or receipt of the product by the customer, subject to verification by Daikcell India Pvt. Ltd. In the event that a manufacturing defect is confirmed, the balance warranty period shall be determined after excluding the period during which the product has already remained in operation, and any repair or replacement shall be governed by the applicable warranty terms and conditions of Daikcell India Pvt. Ltd. Upon raising a complaint, the customer shall preserve the product in its original condition and shall not alter, repair, modify, dismantle, dispose of, or permit any third party to inspect, handle, or otherwise interfere with the product until Daikcell India Pvt. Ltd. has completed its verification and issued written instructions regarding repair or replacement. The customer shall further refrain from initiating any legal proceedings in relation to the complaint until Daikcell India Pvt. Ltd. has been afforded a reasonable opportunity to inspect the product and resolve the issue. In the event that replacement of the product is approved, Daikcell India Pvt. Ltd. shall make reasonable efforts to independently arrange freight for dispatch of the replacement product; however, where Daikcell India Pvt. Ltd. is unable to arrange such freight at the relevant time, the customer may, after prior consultation with and written confirmation from Daikcell India Pvt. Ltd. regarding the proposed freight arrangement, independently arrange transportation of the replacement product, subject to prior written approval of Daikcell India Pvt. Ltd. regarding the reimbursement, adjustment, or allocation of freight charges, Read More 1. Fast & Efficient Service

we are committed to providing prompt and reliable after-sales support. If your stabilizer experiences any manufacturing-related issue and an authorized service center is available in your area, our team will arrange inspection, repair, or replacement within 24 to 48 hours of service request approval, subject to product availability and service center operating hours. Our goal is to minimize downtime and ensure your product is restored to normal working condition as quickly as possible.

1.Fast & Efficient Service

we are committed to providing prompt and reliable after-sales support. If your stabilizer experiences any manufacturing-related issue and an authorized service center is available in your area, our team will arrange inspection, repair, or replacement within 24 to 48 hours of service request approval, subject to product availability and service center operating hours. Our goal is to minimize downtime and ensure your product is restored to normal working condition as quickly as possible.

Warranty Claim – Terms & Conditions

To ensure fair usage of our warranty services, the following warranty claim policy shall apply:

First Warranty Claim

• Pickup and delivery of the product will be arranged free of charge by DAIKCELL.
• Inspection, repair, or replacement (if applicable) for manufacturing defects covered under the warranty will be provided at no additional cost.

Second Warranty Claim

• The product will continue to be covered under the applicable warranty for eligible manufacturing defects.
• However, the customer will be responsible for both-side courier charges (pickup and return shipping).
• Repair or replacement for warranty-covered defects will remain free of charge, subject to successful inspection by our service team.

Third Warranty Claim

• For the third warranty claim on the same product, the customer will be responsible for:
• Any replacement parts required that are not covered under warranty also be chargeable. Read More

Important Notes

• All warranty claims are subject to verification and inspection by DAIKCELL's authorized service team.
• Claims resulting from misuse, overloading, improper installation, physical damage, water damage, unauthorized repairs, or any condition excluded under the warranty policy will not qualify for free or paid warranty service.
• DAIKCELL reserves the right to determine the appropriate resolution, including repair, replacement, or rejection of the claim, based on the inspection findings.

Warranty Registration & Coverage

All products purchased through the DAIKCELL official website & authorized dealer on or after 1 January 2026 are automatically enrolled for a 4-year extended warranty in addition to the 1-year standard manufacturer's warranty, providing a total warranty coverage of 5 years.

• No warranty registration is required.
• Warranty activation is completed automatically at the time of purchase.
• Customers should retain their purchase invoice for future warranty verification.

2. Purchases from Other Marketplaces (Amazon, Flipkart, etc.)

Products purchased through online marketplaces such as Amazon, Flipkart, and other authorized sales channels are covered by a 1-year Standard Manufacturer's Warranty from the date of delivery.

Customers may extend the warranty by an additional 4 years by completing the warranty registration process within 7 days of receiving the product.

Upon successful verification and registration:

• Total warranty coverage will become 5 years.
• The warranty registration confirmation will serve as proof of the extended warranty.
• Registration requests submitted after the 7-day period will not be accepted.

3. Website Purchases Before 1 January 2026

For products purchased from the DAIKCELL official website before 1 January 2026, the 4-year Extended Warranty is applicable only if the product was registered under the warranty extension program available at the time of purchase.

• If the extended warranty was successfully registered, the product will receive a total warranty coverage of 5 years.
• If the extended warranty registration was not completed, the product will remain covered only under the 1-year standard manufacturer's warranty.

How to Process Your ReplacementTo ensure a smooth and hassle-free replacement process, please follow the instructions below. Failure to comply with these requirements may result in delays or rejection of your replacement request.

Replacement Process

1. Replacement Request

• Before a replacement is initiated, the issue must be verified by the DAIKCELL Customer Support Team mandatorily.
• Once the issue is confirmed, the customer must complete and submit the Replacement Request Form provided by our support team.

2. Complaint Documentation

• After your service request is registered, our customer support team will email or WhatsApp you a complaint form (PDF) containing your complaint details.
• Please print (if possible) or include the complaint form inside the package before handing it over to the courier.
• This helps our warehouse identify your product quickly and process your replacement without delay.

3. Secure Packaging

• The product must be packed securely using the original packaging whenever possible.
• If the original packaging is unavailable, use strong protective packaging to prevent damage during transit.
• Since the returned product may be repaired and dispatched back to you, proper packaging is mandatory.
• DAIKCELL will not be responsible for any damage caused due to inadequate or improper packaging during transit.

4. Video & Packaging Proof

• Before sealing the package, the customer must record a clear, uninterrupted video showing:
• Customers may also be asked to provide clear photographs of the packed parcel.
• These records may be required in case of transit damage or missing items.

5. Shipping Label

• The customer must securely paste the shipping label provided by DAIKCELL on the outer carton.
• Do not write on or alter the shipping label.
• Remove or cover any old courier labels before dispatch.
• Before handing the package to the courier representative, please ensure that the shipping label has been successfully scanned and the shipment has been officially accepted by the courier. Request a pickup acknowledgment or receipt for your records. 

6. Return All Accessories

The returned product must include all accessories originally supplied with the product, including but not limited to:

• Mounting Accessories (if applicable)
• Power Cable or Connector (if supplied)
• Any additional accessories provided with the product

Missing accessories may result in additional charges or delays in processing.

7. Pickup & Replacement Procedure

• Once your replacement request is approved, DAIKCELL will arrange pickup of the old unit from the registered delivery address (the address where the product was originally delivered).
• Our courier partner will contact you to schedule the pickup.
• After the product has been collected, you must inform our customer support team and share the pickup receipt or acknowledgment received from the courier.
• Once the returned product is received at the DAIKCELL warehouse and successfully passes quality inspection, we will dispatch the repaired or replacement unit to the same registered delivery address. Customers will be provided with the courier tracking details after the shipment has been dispatched.  
• Courier tracking details will be shared once the shipment has been dispatched.

8. Processing Timeline

• Once the returned product reaches the DAIKCELL warehouse and successfully passes inspection, we aim to dispatch the repaired or replacement unit within 7 working days.
• If dispatch is delayed beyond this timeframe (excluding public holidays, weekends, force majeure events, or delays caused by courier partners), customers may escalate the matter by contacting our official customer support email for clarification and status updates. Read More

Replacement of Individual Parts

Where only a specific component (such as a PCB/card or any other defective part) is found to be faulty, DAIKCELL may replace only that component instead of the complete product. The defective part must first be returned to DAIKCELL for verification, after which the replacement part will be dispatched. The replaced part will continue to be covered under the original product warranty and its applicable terms and conditions. For dispatching, read our replacement manual.

Made-to-Order Product Policy

All other customized or made-to-order products are manufactured according to specific customer requirements. Therefore, these products are not eligible for refund or replacement once the order has been confirmed and delivered.

• Warranty coverage for customized products is limited to repair services only.
• During the warranty period, any manufacturing defect will be repaired free of charge, subject to inspection and approval by DAIKCELL.
• The first repair & courier service under warranty will be provided free of cost. Apart from this courier & repair charges will be provided by the customer.
• Refunds, product replacements, or exchange requests will not be accepted for customized products under any circumstances, except where required by applicable law.
• Damage resulting from improper installation, overloading, misuse, voltage fluctuations beyond the product specifications, physical damage, water damage, or unauthorized repairs is not covered under the warranty.

Fair Usage of Warranty & Marketplace Policies

At DAIKCELL, we are committed to honoring all genuine warranty claims and providing reliable after-sales support. We kindly request customers to use our warranty and marketplace policies fairly and responsibly.

Any misuse, abuse, or fraudulent use of marketplace policies (including but not limited to Amazon, Flipkart, or other e-commerce platforms), such as false claims, repeated unwarranted refund or replacement requests, product substitution, intentional damage, or any attempt to obtain an unfair benefit, may result in:

• Rejection of the current warranty or service request.
• The customer becoming ineligible for future warranty, replacement, or goodwill support services.
• DAIKCELL reserves the right to take appropriate action in accordance with applicable marketplace policies and legal provisions.

This policy is intended to protect genuine customers and ensure fair and transparent warranty support for everyone.

Technician Visit Coverage.

• Warranty support includes up to two service tickets involving technician visits. Each ticket may include multiple visits if required. After the closure of the second ticket, no further technician visits will be provided. In case a coil burn issue occurs thereafter, the customer will be eligible for a one-time replacement with a repaired unit.

Remote Inspection Support 

If an on-site technician visit is not available in your location, DAIKCELL will provide remote technical assistance through a video call or other suitable communication method.

During the remote inspection:

• Customers must cooperate with the technician by following the inspection and troubleshooting instructions provided.
• Customers may be requested to share live video or photographs or perform basic checks to help diagnose the issue.
• Based on the findings of the remote inspection, DAIKCELL will determine the appropriate resolution, which may include troubleshooting guidance, repair, product pickup, or replacement (where applicable under the warranty terms).
• Failure to cooperate during the remote inspection or provide the requested information may delay the processing of the warranty claim.

Customer-Sourced Parts: If the customer purchases any replacement part from an outside source, the company will reimburse/pay only the amount as per the company’s approved part cost. Covered only(MCB), Due to MCB fault No replacement provided.  

Note: If the issue can be resolved at the customer’s location without returning the product to our warehouse, DAIKCELL may provide the required repair part(s) along with installation guidance. In many cases, the part can be installed easily by the customer by following the instructions provided by our technical support team.

This process helps reduce downtime and ensures faster resolution of eligible service issues whenever possible.

Product-Specific Warranty Exclusions & General Guidelines

The following items, components, and conditions are not covered under the DAIKCELL Manufacturer's Warranty.

1. MCB (Miniature Circuit Breaker)

• Failure, malfunction, or tripping of the MCB is not covered under warranty, as it is a protective electrical component that may fail due to overload, short circuits, power surges, or external electrical conditions.
• If the customer purchases a replacement MCB or relay from an outside source, the company will reimburse the cost only up to the company-approved limit of ₹250 per unit. Any amount exceeding this limit will not be reimbursed.

2. Burnt Wires & Connectors

• Burnt, melted, damaged, or short-circuited input/output wires, cables, terminals, plugs, sockets, and connectors are not covered under warranty.
• If the customer wishes to have these components repaired or replaced by DAIKCELL, the customer shall bear the following:

• Transportation (both-side courier) charges.
• Inspection charges.
• Repair or spare part charges No exception.

3. Coil Burn / Burnt Stabilizer

The warranty does not cover coil burn, burnt transformers, or internal burning resulting from:

• Overloading or operating the stabilizer beyond its rated capacity.
• Incorrect input or output wiring.
• Improper installation or failure to follow the installation guidelines.
• Abnormal input voltage beyond the stabilizer's specified operating range.
• Improper earthing or loose electrical connections.
• Defective home or commercial electrical wiring.
• Use of unsuitable generators, inverters, or external power sources.

4. Water, Fire & Environmental Damage

Warranty shall not cover damage caused by:

• Water, moisture, flooding, rain, or liquid ingress.
• Fire, smoke, excessive heat, or explosion.
• Corrosion, rust, chemical exposure, or oxidation.
• Insects, rodents, reptiles, or animal damage.
• Natural disasters, including lightning, storms, earthquakes, floods, or other force majeure events.

5. External Electrical Faults

Warranty shall not apply where damage is caused by external electrical conditions, including but not limited to:

• Improper earthing, Loose wiring or loose electrical terminals, faulty household or industrial wiring, incorrect phase or neutral connections, external short circuits, and voltage fluctuations beyond the product's design specifications.

6. Connected Appliances

DAIKCELL's liability is strictly limited to the repair or replacement of the stabilizer itself.

The warranty does not cover:

• Damage to any connected appliances or equipment.
• Loss of data, business interruption, or loss of income.
• Indirect, incidental, special, or consequential damages arising from the use, malfunction, or failure of the stabilizer.
• Serial Number Verification: The serial number on the returned product must match the serial number mentioned on the original invoice. If the serial number does not match, the return will be rejected and the product will be sent back to the customer at their expense.

General Guidelines

• Warranty coverage applies only to manufacturing defects occurring under normal operating conditions.
• All warranty claims are subject to inspection and approval by DAIKCELL's authorized technical team.
• DAIKCELL reserves the right to repair, replace, or reject any warranty claim based on the inspection findings.
• Any product found to have been damaged due to misuse, negligence, improper installation, unauthorized modifications, or operation contrary to the user manual shall not qualify for warranty service.
• Customers are advised to use the stabilizer strictly within its rated capacity and in accordance with the installation and operating instructions to maintain warranty eligibility.

➤ SUPPORT & SERVICE CONTACT

For any support regarding returns, replacements, or upgrades, contact us:

WhatsApp: +91-89540 21654Email: support@daikcell.in

Please provide:

• Fill-Up the Complaint Form: Click HereOrder IDProduct modelIssue details with photos/videos