Shipping & Refund and Returns Policy

✅ Return Eligibility

• You can return a product within 30 days from the date of delivery if:
• The product is unused and in original packaging
• All accessories, manuals, and documentation are intact
• A valid invoice or proof of purchase is provided

🚫 Not Eligible for Return

• Products that are used, mishandled, or damaged by the customer
• Items with missing parts or serial number tampering
• Discounted or promotional items—these are non-refundable
• Refunds are not applicable once a product is used or installed
• Product you deem no longer needed, or a change of mind
• Products that don’t fall under the criteria defined for return/replacement
• Reasons related to subjective or perceptive aspects like performance not meeting expectations

➤ Complaint Documentation & Return Packaging.

• After a service request is raised, our customer support team will share a complaint form (PDF) with the concern details. Customers are requested to securely pack the product for return and place the provided complaint form inside the box to ensure a smooth pickup and timely processing of the request.

➤ Pickup Location & Courier Charges.

• If the pickup location is different from the original delivery address, applicable two-way courier charges will need to be borne by the customer. If these charges are not settled, the warranty claim for that request may not be processed.

➤ Fair Usage of Marketplace Policies.

• We support genuine and fair warranty claims. Any misuse of marketplace policies, including Amazon’s terms and conditions, may result in the customer becoming ineligible for future warranty claims.

➤ Warranty Coverage.

• As per standard warranty terms, products are covered for repair in case of manufacturing or functional issues. Replacement is not applicable for new products unless specifically mentioned under the replacement eligibility conditions below.

➤ Technician Visit Coverage.

• Warranty support includes up to two service tickets involving technician visits. Each ticket may include multiple visits if required. After the closure of the second ticket, no further technician visits will be provided. In case a coil burn issue occurs thereafter, the customer will be eligible for a one-time replacement with a repaired unit.

➤ Warehouse Repair Support.

• If a technician visit is not feasible at the customer’s location, the product may be required to be sent to our warehouse for repair under warranty terms.

➤ Replacement Eligibility.

• Replacement is applicable only if a newly delivered order (purchased from our website or Amazon) is received in a damaged condition, rusted condition, or if an incorrect product is delivered.

➤ Product Downgrades.

• Product downgrades are not supported under any circumstances.

➤ Cross-Category Upgrades.

• Upgrades to products from a different category are not permitted.

➤ Upgrade Fee Structure.

Upgrade requests within the same product category are subject to the following charges:

• 0–3 months from the date of purchase: 15% of the product value
• 3–6 months from the date of purchase: 25% of the product value

➤ Covered Under Warranty.

• Manufacturing defects only.

➤ Not Covered.

• Physical or accidental damage or Water damage
• Electrical surges or improper installations & Unauthorized modifications or repairs
• False Feedback over any Platform
• Usage Not as per the manual instructions:
• If a customer uses a mainline home stabilizer by turning ON both MCBs simultaneously (1st MCB – Stabilizer | 2nd MCB – Changeover) and any issue occurs in the future related to stabilizer malfunction, such cases will not be covered under warranty.
• If the stabilizer is not used as per the user manual instructions, the customer cannot claim the warranty.
• Incorrect Phase Connection: If a single-phase stabilizer is connected to a double-phase or three-phase power supply, the warranty will be considered void.

➤ Unauthorized Local Technician Support.

• Without prior confirmation from the Daikcell support team, customers are not allowed to call or involve any local/third-party technician for checking or repairing the stabilizer.
• If any issue arises after such unauthorized service, the warranty claim will not be applicable, even if the product is within the warranty period.

📞 SUPPORT & SERVICE CONTACT

For any support regarding returns, replacements, or upgrades, contact us:

WhatsApp: +91-89540 21654
Email: support@daikcell.in

Please provide:

• Fill-Up the Complaint Form: Click Here
  

  • Order ID

  • Product model

  • Issue details with photos/videos