Shipping & Refund and Returns Policy

Warranty Instructions

We value your trust in Daikcell India Private Limited and aim to ensure your experience with our products is seamless. To maximize the benefits of your warranty, please follow these instructions:

1. Warranty Registration: Register your purchase within 7 days by filling out the Warranty Registration Form available on our Warranty Registration Page. This helps us serve you better and ensures a smooth warranty process.
2. Product Liability. The Company has no Liability (and there is no basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand against any of them giving rise to any Liability) arising out of any injury to individuals or property as a result of the ownership, possession, or use of any product manufactured, sold, leased, or delivered by the Company.

Refund/Cancellation Policy

Refund Guidelines

• Refunds are issued for products returned within 30 days from the order date.
• Refunds are processed within 7 Working Days after we receive and inspect the returned product.

Cancellation Guidelines

• Cancellation Eligibility: Orders can be canceled within 24 hours of placing them. After this period, orders cannot be canceled as they are already processed.
• Cancellation Process: To cancel an order, contact our customer service team with your order details within the specified timeframe. Refunds for canceled orders are processed within 7-10 business days.

Terms and Conditions

Daikcell India warrants to the original domestic purchaser of the Automatic Voltage Stabilizer that it is free of defects in workmanship and materials for 1 year of replacement plus 4 years of warranty from the date of purchase. Please review the following terms and conditions:

1. Register: Register your warranty  with us within 7 days post delivery. Failure to do so will result in a default 1-Year replacement warranty.
2. Covered Under Warranty: We cover only manufacturing defects under warranty.
3. Liability: The company is not liable for incidental or consequential damage.
4. Unauthorized Personnel: If the equipment has been serviced, repaired, opened, or tampered with by unauthorized personnel, the warranty is void.
5. Overload Scenario: Please note that warranty coverage will be void in cases where the stabilizer is damaged due to overloading.
   º Example 1: Using a 5 KVA stabilizer to operate two air conditioners exceeds its capacity and may cause the unit to burn out. In such cases, an 10 KVA stabilizer is recommended.
   º Example 2: Operating a 2 HP or above motor over a distance of more than 200 feet on a 5 KVA stabilizer can lead to failure. In such cases, an 10 KVA stabilizer is recommended.
   º Example 3: Running two air conditioners on an 8 KVA stabilizer may also result in overloading. A 10 KVA stabilizer is the appropriate choice for such usage.
   
6. Additional Conditions: Daikcell India is not obliged to make any Refund if the product have been bought at any Discounted price.

Replacement Process

If your replacement request is approved, we’ll arrange for picking up your old unit from the address you provided during registration – the same address where your order was delivered. Our courier partners will contact you directly to coordinate the pickup. Once they’ve collected the old unit, let us know and share the pickup receipt they provide. Once we have the receipt, we’ll swiftly arrange for the delivery of your new unit to the same address and update you with its courier tracking details.

• One-Time Replacement: 0%
• Second-Time Replacement: Both side courier charges only which depends on the location & weight of the product.

Upgrading Process

• If a customer wishes to upgrade to a newer model, they will be required to pay the price difference between the new and old products, along with any applicable pickup charges. Once payment is settled, we will organize the pickup of the customer’s old product and dispatch the upgraded model. The entire process is expected to take approximately 6 to 7 working days.

For further assistance, feel free to message us on our customer care WhatsApp number: +918954021654. We’re dedicated to resolving your queries promptly.

Shipping Policy:

Shipping Guidelines

• Shipping Timelines: Orders are typically processed within 1-2 business days and shipped within 3-5 business days. Shipping timelines may vary based on your location and the availability of the product.
• Order Tracking: Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your shipment.
• Shipping Charges: Shipping charges are calculated at checkout and vary based on your location and the size/weight of the product.

Changes To This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the ‘Last updated’ date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.