Shipping & Refund and Returns Policy
π Return, Refund, Upgrade & Warranty Policy
Last updated: July 9, 2025
We at Daikcell IndiaΒ are committed to ensuring a reliable post-purchase experience for our customers. This document outlines the complete policy on returns, refunds, replacements, upgrades, and warranty, including real-world usage scenarios and our official terms.
π¦ RETURNS & REFUNDS:
β Return Eligibility:
You can return a product within 30 days from the date of delivery if:
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The product is unused and in original packaging
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All accessories, manuals, and documentation are intact
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A valid invoice or proof of purchase is provided
π« Not Eligible for Return:
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Products that are used, mishandled, or damaged by the customer
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Items with missing parts or serial number tampering
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Discounted or promotional items β these are non-refundable
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Refunds are not applicable once a product is used or installed
π° Refund Timeline:
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Refunds are processed within 7 working days after the returned item is inspected and approved
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Amount will be refunded to the original payment method
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Return shipping charges are the responsibility of the customer unless the item is defective or damaged upon delivery
β ORDER CANCELLATION POLICY
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Orders can be cancelled within 24 hours of placement
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Cancellation is not possible once the item is packed or shipped
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Refunds for cancelled orders are processed within 7β10 business days
π‘οΈ WARRANTY POLICY (1 + 4 YEARS)
All Daikcell Automatic Voltage Stabilizers are backed by:
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1-Year Replacement Warranty
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4-Year Extended Service Warranty
(Total: 5 Years, when registered within 7 days of delivery)
π Warranty Activation:
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You must register your warranty within 7 days of delivery
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If not registered, only the 1-Year Replacement Warranty is applicable
π Warranty Terms & Conditions
Daikcell India warrants to the original domestic purchaser that the Automatic Voltage Stabilizer is free of defects in workmanship and materials for 1 year of replacement + 4 years of extended service from the date of purchase.
β€ Covered Under Warranty:
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Manufacturing defects only
β€ Not Covered:
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Physical or accidental damage
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Water damage
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Electrical surges or improper installations
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Unauthorized modifications or repairs
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Overload damage (see examples below)
β€ Liability:
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Daikcell is not liable for incidental or consequential damages or loss
β€ Unauthorized Handling:
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Warranty is void if the stabilizer has been opened, repaired, or tampered with by unauthorized personnel
β‘ Overload Scenarios β Examples:
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Example 1: Using a 5 KVA stabilizer to operate two air conditioners exceeds capacity and may lead to failure. Use a 10 KVA instead.
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Example 2: Operating a 2 HP or higher motor over 200+ feet distance on a 5 KVA stabilizer may result in failure. Use 10 KVA.
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Example 3: Running two ACs on an 8 KVA stabilizer may also cause overload. A 10 KVA stabilizer is recommended.
β οΈ Additional Clause:
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No refunds will be processed for products purchased at discounted or promotional prices.
π REPLACEMENT POLICY:
π’ One Time Replacement:
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At 0% – Free replacement provided
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Note: Pickup & Drop arranged at no extra cost
π‘ Second Time Replacement:
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Within Replacement Warranty:
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No Cost on the Product
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Customer must pay for one-way Courier Charges, which depends on the Location & Weight of the Product.
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π After Warranty Peroid:
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If the product has already been replaced once:
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Customer bears full both-way Courier Charges
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Along with the Repair Cost, which depend on the product conditions.
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π UPGRADE POLICY:
Want to switch to a higher model? We offer flexible product upgrades.
πΉ Eligibility:
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Product must be functional and undamaged
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Must fall under upgrade period (see table)
πΈ Upgrade Charges:
Time Since Purchase | Upgrade Fee (on new product) |
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Within 3 months | 10% of new product price |
3β6 months | 20% of new product price |
After 6 months | Upgrade not available |
Example: Upgrading from a βΉ10,000 model to a βΉ15,000 model:
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Within 3 months:
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Price difference = βΉ5,000
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Upgrade Fee = βΉ1000 (10% of previous model)
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Total = βΉ6,000
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Between 3β6 months:
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Upgrade Fee = βΉ2,000 (20%)
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Total = βΉ7,000
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π¦ Upgrade Process:
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WhatsApp us at +91-89540 21654 with:
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Order ID
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Current model and desired model
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Purchase date
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We will calculate your upgrade amount
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After payment:
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We’ll arrange pickup
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Your upgraded model will be shipped in 6β7 working days post pickup
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π SUPPORT & SERVICE CONTACT
For any support regarding returns, replacements, or upgrades, contact us:
WhatsApp: +91-89540 21654
Email: support@daikcell.in
Please provide:
- Fill-Up the Complaint Form: Click Here
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Order ID
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Product model
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Issue details with photos/videos
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π SHIPPING POLICY
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Dispatch Time: 1β2 working days
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Delivery Timeline: 3β5 working days (depending on location)
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Shipping charges calculated at checkout