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Shipping & Refund and Returns Policy

πŸ” Return, Refund, Upgrade & Warranty Policy

Last updated: July 9, 2025

We at Daikcell IndiaΒ are committed to ensuring a reliable post-purchase experience for our customers. This document outlines the complete policy on returns, refunds, replacements, upgrades, and warranty, including real-world usage scenarios and our official terms.


πŸ“¦ RETURNS & REFUNDS:

βœ… Return Eligibility:

You can return a product within 30 days from the date of delivery if:

  • The product is unused and in original packaging

  • All accessories, manuals, and documentation are intact

  • A valid invoice or proof of purchase is provided

🚫 Not Eligible for Return:

  • Products that are used, mishandled, or damaged by the customer

  • Items with missing parts or serial number tampering

  • Discounted or promotional items β€” these are non-refundable

  • Refunds are not applicable once a product is used or installed


πŸ’° Refund Timeline:

  • Refunds are processed within 7 working days after the returned item is inspected and approved

  • Amount will be refunded to the original payment method

  • Return shipping charges are the responsibility of the customer unless the item is defective or damaged upon delivery


❌ ORDER CANCELLATION POLICY

  • Orders can be cancelled within 24 hours of placement

  • Cancellation is not possible once the item is packed or shipped

  • Refunds for cancelled orders are processed within 7–10 business days


πŸ›‘οΈ WARRANTY POLICY (1 + 4 YEARS)

All Daikcell Automatic Voltage Stabilizers are backed by:

  • 1-Year Replacement Warranty

  • 4-Year Extended Service Warranty
    (Total: 5 Years, when registered within 7 days of delivery)

πŸ”’ Warranty Activation:

  • You must register your warranty within 7 days of delivery

  • If not registered, only the 1-Year Replacement Warranty is applicable


πŸ“Œ Warranty Terms & Conditions

Daikcell India warrants to the original domestic purchaser that the Automatic Voltage Stabilizer is free of defects in workmanship and materials for 1 year of replacement + 4 years of extended service from the date of purchase.

➀ Covered Under Warranty:

  • Manufacturing defects only

➀ Not Covered:

  • Physical or accidental damage

  • Water damage

  • Electrical surges or improper installations

  • Unauthorized modifications or repairs

  • Overload damage (see examples below)

➀ Liability:

  • Daikcell is not liable for incidental or consequential damages or loss

➀ Unauthorized Handling:

  • Warranty is void if the stabilizer has been opened, repaired, or tampered with by unauthorized personnel

⚑ Overload Scenarios – Examples:

  • Example 1: Using a 5 KVA stabilizer to operate two air conditioners exceeds capacity and may lead to failure. Use a 10 KVA instead.

  • Example 2: Operating a 2 HP or higher motor over 200+ feet distance on a 5 KVA stabilizer may result in failure. Use 10 KVA.

  • Example 3: Running two ACs on an 8 KVA stabilizer may also cause overload. A 10 KVA stabilizer is recommended.

⚠️ Additional Clause:

  • No refunds will be processed for products purchased at discounted or promotional prices.


πŸ” REPLACEMENT POLICY:

🟒 One Time Replacement:

  • At 0% – Free replacement provided

  • Note: Pickup & Drop arranged at no extra cost

🟑 Second Time Replacement:

  • Within Replacement Warranty:

    • No Cost on the Product

    • Customer must pay for one-way Courier Charges, which depends on the Location & Weight of the Product.

πŸ” After Warranty Peroid:

  • If the product has already been replaced once:

    • Customer bears full both-way Courier Charges

    • Along with the Repair Cost, which depend on the product conditions.


πŸ”„ UPGRADE POLICY:

Want to switch to a higher model? We offer flexible product upgrades.

πŸ”Ή Eligibility:

  • Product must be functional and undamaged

  • Must fall under upgrade period (see table)

πŸ’Έ Upgrade Charges:

Time Since Purchase Upgrade Fee (on new product)
Within 3 months 10% of new product price
3–6 months 20% of new product price
After 6 months Upgrade not available

Example: Upgrading from a β‚Ή10,000 model to a β‚Ή15,000 model:

  • Within 3 months:

    • Price difference = β‚Ή5,000

    • Upgrade Fee = β‚Ή1000 (10% of previous model)

    • Total = β‚Ή6,000

  • Between 3–6 months:

    • Upgrade Fee = β‚Ή2,000 (20%)

    • Total = β‚Ή7,000


πŸ“¦ Upgrade Process:

  1. WhatsApp us at +91-89540 21654 with:

    • Order ID

    • Current model and desired model

    • Purchase date

  2. We will calculate your upgrade amount

  3. After payment:

    • We’ll arrange pickup

    • Your upgraded model will be shipped in 6–7 working days post pickup


πŸ“ž SUPPORT & SERVICE CONTACT

For any support regarding returns, replacements, or upgrades, contact us:

WhatsApp: +91-89540 21654
Email: support@daikcell.in

Please provide:

  • Fill-Up the Complaint Form: Click Here
    • Order ID

    • Product model

    • Issue details with photos/videos


🚚 SHIPPING POLICY

  • Dispatch Time: 1–2 working days

  • Delivery Timeline: 3–5 working days (depending on location)

  • Shipping charges calculated at checkout

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