The Oxford Learner’s Dictionary defines fluctuation as: “a frequent change in size, amount, or quality, especially from one extreme to another.”
This definition also applies to fluctuations in electric supply. As informed people, we know that a power fluctuation from one extreme to another spells disaster for our home and office appliances and gadgets.
In this case, the safety net would be a Daikcell voltage stabilizer, whether mainline or multipurpose, that helps safeguard your appliances from these random surges or declines in power. Daikcell ensures that every stabilizer is top-notch in quality and performance and does not disappoint.
However, much like your appliances, a stabilizer can sometimes fall prey to a malfunction or performance issues. And Daikcell understands that.
This is why, to help its customers identify the issue, if any, Daikcell has a seamless and easy-to-follow replacement process. In this process, you are either helped to identify the problem and solve it, or they arrange for a replacement of their mainline, multipurpose and stabilizer for ac, completely free of charge.
Why Does the Daikcell Replacement Policy Matter?
A company that understands customer needs will most likely have policies to ensure a spotless experience.
Daikcell knows that their stabilizers, no matter how robust and high-performing, can face any number of unforeseen issues.
This is why the replacement policy is the cornerstone of Daikcell’s customer assurance, which, in turn, demonstrates the brand’s commitment to quality and reliability.
The most important part of this policy is that since stabilizers are essential equipment for safeguarding appliances, the policy allows for a quick and seamless identification of the problem and an even smoother replacement process.
The Daikcell Promise
The Daikcell promise is a vision deeply rooted in trust, commitment, and customer satisfaction. The founders of Daikcell believe that no monetary loss can ever outweigh the value of a loyal customer, which is why they would rather lose money than lose a customer.
This brand philosophy also drives the commitment of the Daikcell replacement process; thus, the customer is not liable for any additional charges that may be required during the replacement process.
For Daikcell it isn’t just about resolving a problem it is about reaffirming their promise to stand by you.
Steps to The Daikcell Replacement Policy
Now that we understand why the replacement policy at Daikcell is important let us look at the steps one needs to follow for a seamless replacement experience.
Step 1: Contact Daikcell
The first step in conveying an issue to anyone is communication. So start by contacting Daikcell through their Contact Us page or by texting on WhatsApp at the given contact number.
Once you have established contact, convey your problem in detail and ensure the support person has a proper idea of what the issue is and where it is located in your stabilizer.
Step 2: Troubleshooting
Once you contact the Daikcell support team with your issue they will perform their checks.
First, they will ensure that your stabilizer is within the warranty period.
Note: Daikcell stabilizers offer a warranty of 1+4 years on its products.
Once they confirm your product is in warranty check whether the issue can be solved with basic troubleshooting.
If the issue can be solved by troubleshooting customer support sends detailed instructions for the the same, based on the condition that the customer agrees to do the troubleshooting on their own.
If the customer does not agree to the first option a replacement process is initiated by Daikcell customer support.
Step 3: Scheduling Pickup
Once Daikcell customer service confirms that the customer wants a replacement they initiate the process which takes around 7 working days to complete.
The damaged stabilizer is picked up from the pin code that the customer provides to the support team.
To complete the pickup process a label is printed and brought to your location, then placed on the product’s box and prepared to send back.
Step 4: Receive the Free Replacement Unit
Finally, as soon as the product is picked up and sent back a new product is prepared to dispatch to your location, which again reaches you within 7 working days, as per the Daikcell commitment.
Once you receive the replaced product, install it and it is good to go.
As part of the Daikcell commitment and customer satisfaction guarantee, there are no additional charges that the customer has to incur during the entire process of the replacement from pickup to delivery of the new product.
In essence, the Daikcell replacement policy isn’t just a safety net; it is a reflection of the company’s dedication to quality, customer care, and support making it a critical part of their brand value proposition.
